Action-Based Quality Management [Elektronisk resurs] Strategy and Tools for Continuous Improvement / edited by Marta Peris-Ortiz, José Álvarez-García.
-
Peris-Ortiz, Marta. (redaktör/utgivare)
-
Álvarez-García, José. (redaktör/utgivare)
-
SpringerLink (Online service)
- ISBN 9783319064536
- Publicerad: Cham : Springer International Publishing : 2014
- Engelska X, 196 p. 22 illus., 13 illus. in color.
- Relaterad länk:
-
http://dx.doi.org/10... (Table of Contents / Abstracts)
Innehållsförteckning
Sammanfattning
Ämnesord
Stäng
- Ch 1 Quality Management and Performance in the Hospitality Sector -- Ch 2 TQM as an Action-Based Management Philosophy -- Ch 3 An Application of SERVQUAL Model in Terms of Chaves -- Ch 4 Management by Process -- Ch 5 Eco-Management and Audit Scheme -- Ch 6 The Use of Information on Quality Related Costs in Portuguese Companies -- Ch 7 Process Approach, Quality Management and Key Business Results -- Ch 8 Quality Management Systems and the use of High Involvement Human Resource Management Practice -- Ch 9 Implementing Multiple Management Systems -- Ch 10 Interdependence and Relationship of the Principles and Practices in Total Quality Management -- Ch 11 Student Perception of Quality in Higher Education Institutions -- Ch 12 A New Methodology Based on Genetic Algorithms to Increase Quality and Performance in Currency Markets.
- Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management, and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP), and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation, and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Ämnesord
- Economics. (LCSH)
- Economics/Management Science.
- Business Strategy/Leadership.
- Production/Logistics/Supply Chain Management.
- Innovation/Technology Management.
Klassifikation
- HD28-70 (LCC)
- BUS041000 (ämneskategori)
- 658.4092 (DDC)
- Qbab (kssb/8 (machine generated))
Inställningar
Hjälp
Titeln finns på 9 bibliotek.
Ange som favorit
-
Mälardalens universitet, Digitala resurser (Mdhd)Ange som favorit
-
Bibliotekets webbplats
-
-
Läs hela (Tillgänglig för användare inom Mälardalens högskola) (fulltext) (Springer Business and Economics eBooks 2014 English/International)
Öppettider, adress m.m.
Ange som favorit
-
Stockholms universitetsbibliotek, Digitala resurser (Hdig)Ange som favorit
-
-
Läs hela (Tillgänglig för användare inom Stockholms universitet) (SpringerLink Books - AutoHoldings:Full Text)
Öppettider, adress m.m.
-
Kungliga Tekniska högskolan, E-resurser (Tdig)Ange som favorit
-
Bibliotekets lokala katalog
-
-
Läs hela (Online access for KTHB) (fulltext) (Springer)
Öppettider, adress m.m.
Ange som favorit
-
Högskolan i Jönköping, E-resurser (JonE)Ange som favorit
-
Titeln i bibliotekets lokala katalogGet it
-
-
Läs hela (Online access for JON) (fulltext) (Springer eBooks)
Öppettider, adress m.m.
-
Linköpings universitetsbibliotek, E-resurser (LiUd)Ange som favorit
-
Bibliotekets lokala katalog
-
-
Läs hela (Extern tillgång endast anställda och studenter vid LiU) (Skillsoft Books Business Pro Collection (EZproxy))
-
Läs hela (Extern tillgång endast anställda och studenter vid LiU) (Springer Business and Economics eBooks 2014 English/International)
Öppettider, adress m.m.
Ange som favorit
-
Göteborgs universitetsbibliotek, E-resurser (Gdix)Ange som favorit
-
Bibliotekets lokala katalogFind@GU
-
-
Läs hela (Tillgänglig för Göteborgs universitet / Online access for the University of Gothenburg) (Springer eBooks:Full Text)
Öppettider, adress m.m.
-
Högskolan i Borås, Biblioteket, Digitala resurser (Hibd)Ange som favorit
-
Bibliotekets lokala katalog
-
-
Läs hela (Tillgänglig för användare inom Högskolan i Borås) (fulltext) (Springer Business and Economics eBooks 2014 English/International)
Öppettider, adress m.m.
-
Chalmers tekniska högskola, E-resurser (Zdig)Ange som favorit
-
Bibliotekets lokala katalog
-
-
Läs hela (Online access for Chalmers) (Skillsoft Books Business Pro Collection)
-
Läs hela (Online access for Chalmers) (Springer Business and Economics eBooks 2014 English/International)
Öppettider, adress m.m.
Ange som favorit
-
Lunds universitets bibliotek, Digitala resurser (Ldix)Ange som favorit
-
Titeln i bibliotekets lokala katalog
-
-
Läs hela (Online access for Lund University) (Springer Business and Economics eBooks 2014 English/International)
Utlånad?Öppettider, adress m.m.