A Value and Model Driven Method for Patient Oriented KPI Design in Health Care [Elektronisk resurs]
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Perjons, Erik 1959- (författare)
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BIOSTEC 2010
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Johannesson, Paul 1959- (författare)
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- Stockholms universitet Samhällsvetenskapliga fakulteten (utgivare)
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Alternativt namn: University of Stockholm. Faculty of Social Sciences
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Informationssystem (medarbetare)
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Informationssystem (medarbetare)
- Springer 2011
- Engelska.
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Ingår i: Biomedical Engineering Systems and Technologies. ; 123-137
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Sammanfattning
Ämnesord
Stäng
- In all societies, large resources are spent on health care. However, service quality is still unsatisfactory in large parts of the health care sector. One reason for this state of affairs is the complexity of health care organisations, which make them difficult to govern. Furthermore, due to the high degree of specialisation, health care organisations often need to cooperate, which adds to the complexity. One possible way to improve the cooperation and management of health care organisations is the use of performance management, which is a management approach aiming at optimising the performance of an organisation. The main instrument in performance management is the use of Key Performance Indicators (KPI), which measure how well an organisation fulfills its goals. Designing effective KPIs is a complex and time consuming task that requires substantial efforts. Therefore, there is a need for methods that support organisations in designing KPIs. This paper proposes a value and model driven method for identifying patient oriented KPIs.
Ämnesord
- Natural Sciences (hsv)
- Computer and Information Sciences (hsv)
- Information Systems (hsv)
- Naturvetenskap (hsv)
- Data- och informationsvetenskap (hsv)
- Systemvetenskap, informationssystem och informatik (hsv)
- Natural Sciences (hsv)
- Computer and Information Sciences (hsv)
- Information Systems (hsv)
- Naturvetenskap (hsv)
- Data- och informationsvetenskap (hsv)
- Systemvetenskap, informationssystem och informatik (hsv)
- SOCIAL SCIENCES (svep)
- Statistics, computer and systems science (svep)
- Informatics, computer and systems science (svep)
- Computer and systems science (svep)
- SAMHÄLLSVETENSKAP (svep)
- Statistik, data- och systemvetenskap (svep)
- Informatik, data- och systemvetenskap (svep)
- Data- och systemvetenskap (svep)
- SOCIAL SCIENCES (svep)
- Statistics, computer and systems science (svep)
- Informatics, computer and systems science (svep)
- Informatics and systems science (svep)
- SAMHÄLLSVETENSKAP (svep)
- Statistik, data- och systemvetenskap (svep)
- Informatik, data- och systemvetenskap (svep)
- Informatik och systemvetenskap (svep)
- Computer and Systems Sciences (su)
- data- och systemvetenskap (su)
- informationssystem (su)
- Information Systems (su)
- Informatics and System Science (su)
- informatik med systemvetenskap (su)
- hälso- och sjukvårdsforskning (su)
- hälso- och sjukvårdsforskning (su)
Indexterm och SAB-rubrik
- Performance management
- KPI
- Enterprise modelling
- Service
Inställningar
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