Quality management for IT services : perspectives on business and process performance / [edited by] Claus-Peter Praeg, Dieter Spath.

• "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher. 

Ämnesord

Informationsteknik  (sao)

Kvalitetskontroll  (sao)

Information technology  -- Management. (LCSH)

Information technology  -- Quality control. (LCSH)

Informationsteknik  -- ledning och organisation (sao)

Information technology  (LCSH)

Quality control  (LCSH)

Klassifikation

004.068/4 (DDC)

Pu (kssb/8 (machine generated))