E-Service Requirements from a Consumer-ProcessPerspective [Elektronisk resurs]

• [Context and motivation] When designing e-services it is important that they fit smoothly into the service consumers’ business processes. If the e-services do not fit there is a risk that they will not be used by the consumers; the investment and effort to use the e-services might be too high. [Question/ problem] In this paper, we aim at describing an approach for analysing requirements on e-services from the service consumers’ perspective. [Principal ideas/result] The approach supports the identification and analysis of problems that e-services can cause in consumers’ business processes. The presented approach is also supporting identification of tentative solutions such as changes in the e-services, business processes, IT systems or legal regulations [Contribution] The approach contributes to the area of e-service requirements analysis by taking a consumer and process centric perspective. The approach is grounded in and illustrated by a case at the Swedish Tax Agency. 

Ämnesord

Natural Sciences  (hsv)

Computer and Information Sciences  (hsv)

Information Systems  (hsv)

Naturvetenskap  (hsv)

Data- och informationsvetenskap  (hsv)

Systemvetenskap, informationssystem och informatik  (hsv)

Natural Sciences  (hsv)

Computer and Information Sciences  (hsv)

Information Systems  (hsv)

Naturvetenskap  (hsv)

Data- och informationsvetenskap  (hsv)

Systemvetenskap, informationssystem och informatik  (hsv)

SOCIAL SCIENCES  (svep)

Statistics, computer and systems science  (svep)

Informatics, computer and systems science  (svep)

Computer and systems science  (svep)

SAMHÄLLSVETENSKAP  (svep)

Statistik, data- och systemvetenskap  (svep)

Informatik, data- och systemvetenskap  (svep)

Data- och systemvetenskap  (svep)

SOCIAL SCIENCES  (svep)

Statistics, computer and systems science  (svep)

Informatics, computer and systems science  (svep)

Informatics and systems science  (svep)

SAMHÄLLSVETENSKAP  (svep)

Statistik, data- och systemvetenskap  (svep)

Informatik, data- och systemvetenskap  (svep)

Informatik och systemvetenskap  (svep)

Computer and Systems Sciences  (su)

data- och systemvetenskap  (su)

informationssystem  (su)

Information Systems  (su)

Informatics and System Science  (su)

informatik med systemvetenskap  (su)

Indexterm och SAB-rubrik

process analysis

e-service requirements

e-service design.