E-Service Requirements from a Consumer-ProcessPerspective [Elektronisk resurs]
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Henkel, Martin 1977- (författare)
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REFSQ 2011
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Perjons, Erik 1959- (författare)
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- Stockholms universitet Samhällsvetenskapliga fakulteten (utgivare)
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Alternativt namn: University of Stockholm. Faculty of Social Sciences
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Informationssystem (medarbetare)
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Informationssystem (medarbetare)
- Springer 2011
- Engelska.
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Ingår i: Requirements Engineering: Foundation for Software Quality. ; 121-135
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Sammanfattning
Ämnesord
Stäng
- [Context and motivation] When designing e-services it is important that they fit smoothly into the service consumers’ business processes. If the e-services do not fit there is a risk that they will not be used by the consumers; the investment and effort to use the e-services might be too high. [Question/ problem] In this paper, we aim at describing an approach for analysing requirements on e-services from the service consumers’ perspective. [Principal ideas/result] The approach supports the identification and analysis of problems that e-services can cause in consumers’ business processes. The presented approach is also supporting identification of tentative solutions such as changes in the e-services, business processes, IT systems or legal regulations [Contribution] The approach contributes to the area of e-service requirements analysis by taking a consumer and process centric perspective. The approach is grounded in and illustrated by a case at the Swedish Tax Agency.
Ämnesord
- Natural Sciences (hsv)
- Computer and Information Sciences (hsv)
- Information Systems (hsv)
- Naturvetenskap (hsv)
- Data- och informationsvetenskap (hsv)
- Systemvetenskap, informationssystem och informatik (hsv)
- Natural Sciences (hsv)
- Computer and Information Sciences (hsv)
- Information Systems (hsv)
- Naturvetenskap (hsv)
- Data- och informationsvetenskap (hsv)
- Systemvetenskap, informationssystem och informatik (hsv)
- SOCIAL SCIENCES (svep)
- Statistics, computer and systems science (svep)
- Informatics, computer and systems science (svep)
- Computer and systems science (svep)
- SAMHÄLLSVETENSKAP (svep)
- Statistik, data- och systemvetenskap (svep)
- Informatik, data- och systemvetenskap (svep)
- Data- och systemvetenskap (svep)
- SOCIAL SCIENCES (svep)
- Statistics, computer and systems science (svep)
- Informatics, computer and systems science (svep)
- Informatics and systems science (svep)
- SAMHÄLLSVETENSKAP (svep)
- Statistik, data- och systemvetenskap (svep)
- Informatik, data- och systemvetenskap (svep)
- Informatik och systemvetenskap (svep)
- Computer and Systems Sciences (su)
- data- och systemvetenskap (su)
- informationssystem (su)
- Information Systems (su)
- Informatics and System Science (su)
- informatik med systemvetenskap (su)
Indexterm och SAB-rubrik
- process analysis
- e-service requirements
- e-service design.
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