Multi-Touchpoint Design of Multimodal Healthcare Services [Elektronisk resurs]

• The purpose of this paper is to identify research themes and outline a research-through-design project that will explore opportunities and challenges in human-centred multi- touchpoint design for multimodal emergency calls, healthcare counselling, and elderly patient monitoring. Relevant research areas for the project include multimodal user interfaces and interaction, transmodality, accessibility, and multi-touchpoint user experience (UX) and service design. Research questions will primarily focus on opportunities and challenges of interaction and visualisation; dialogue and communication; and operations and organisation. On a higher level, beyond the specific case, the overarching research questions concern what roles modalities play in multi-touchpoint UX and service design. The knowledge contribution is a better understanding of how different modalities can be designed, employed, combined, and transduced in and between multiple touchpoints.  

Ämnesord

Natural Sciences  (hsv)

Computer and Information Science  (hsv)

Human Computer Interaction  (hsv)

Naturvetenskap  (hsv)

Data- och informationsvetenskap  (hsv)

Människa-datorinteraktion (interaktionsdesign)  (hsv)

Indexterm och SAB-rubrik

Multi-touchpoint design

Experience design

Service design

Multimodality

Transmodality

User experience