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The Toyota way to service excellence : lean transformation in service organizations
Jeffrey K. Liker (Author), Karyn Ross
ISBN 9781259641107 · inbunden
publication
New York : McGraw-Hill Education, 2017, [2017]xxviii, 419 pages
Jeffrey K. Liker, Karyn Ross
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Jeffrey K. Liker (Author), Karyn RossClassification
338.762920952 (DDC Classification)Identifier
ISBN 9781259641107 · inbundenTitle resource
The Toyota way to service excellence : lean transformation in service organizationsCreative responsibility statement
Jeffrey K. Liker, Karyn Rosspublication
New York : McGraw-Hill Education, 2017, [2017]Extent
xxviii, 419 pagesNote
- Includes bibliographical references (pages 401-405) and index
dimensions
24 cmPhysical details note
illustrationsIllustrative content information
Illustrationscontrol number
22165237 Library specific information (holding)
Högskolan i Jönköping, biblioteket (Jon)
SubjectTjänsteföretag, Tjänstekvalitet, Driftsorganisation, Toyota Motor Corporation, Service industries, Service quality, Industrial management
Resource ID / Permalink: https://libris.kb.se/wf7p75871nlftdd#it
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