Implementing the IT balanced scorecard : aligning IT with corporate strategy / Jessica Keyes
-
Keyes, Jessica, 1950- (författare)
- ISBN 0-8493-2621-4 (alk paper)
- Boca Raton, FL : Auerbach Publications, 2005
- Engelska xxii, 500 p.
Innehållsförteckning
Ämnesord
Stäng
- 1. Why balanced scorecard? -- 2. Understanding performance management : balanced scorecard at the corporate level -- 3. Key elements of a balanced scorecard project -- 4. Aligning IT to organizational strategy -- 5. Aligning IT to meet financial objectives -- 6. Aligning IT to meet customer objectives -- 7. Aligning IT to meet business process objectives -- 8. Aligning IT to promote learning and growth -- 9. Compliance, awareness, and assurance -- 10. Scorecard and other performance measurement tools -- App. A. IT staff competency survey -- App. B. U.S. air force software metrics capability evaluation guide -- App. C. Traditional IT metrics reference -- App. D. eBay balanced scorecard analysis -- App. E. Benchmarking data collection from a software engineering requirements elicitation perspective -- App. F. Behavioral competencies -- App. G. The Malcolm Baldrige national quality award program -- App. H. Value measuring methodology -- App. I. Balanced scorecard samples.
- App. J. Resources -- App. K. The e-business audit -- App. L. Establishing a software measurement program -- App. M. Process assets by CMM level : focus on process improvement -- App. N. Selected performance metrcs.
Ämnesord
- Information technology -- Management (LCSH)
- Management information systems (LCSH)
- Business -- Data processing -- Management (LCSH)
- Strategic planning (LCSH)
Klassifikation
- HD30.2 (LCC)
- HD30.2 (LCC)
- 658/.05 (DDC)
- Qb:pu (kssb/8 (machine generated))
Inställningar
Hjälp
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