Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience / Charles Kenney ; forword by Donald M. Berwick

• "A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher. 

Ämnesord

Health Services Administration  (LCSH)

Health Facilities  (LCSH)

Medical care  (LCSH)

Indexterm och SAB-rubrik

Förenta staterna

Patient Satisfaction

Patienttillfredställelse

Klassifikation

362.1 (DDC)

Vp (kssb/8)