Complaints and impoliteness in service encounters: a mixed method analysis / Ronald Geluykens & Bettina Kraft.

Ämnesord

Kundservice  (sao)

Affärskommunikation  (sao)

Marknadskommunikation  (sao)

Konfliktlösning  (sao)

Interkulturell kommunikation  (sao)

Complaints (Rhetoric)  (LCSH)

Politeness (Linguistics)  (LCSH)

Customer services.  (LCSH)

Business communication.  (LCSH)

Communication in marketing.  (LCSH)

Conflict management.  (LCSH)

Intercultural communication.  (LCSH)

Business communication.  (fast)

Communication in marketing.  (fast)

Complaints (Rhetoric)  (fast)

Conflict management.  (fast)

Customer services.  (fast)

Intercultural communication.  (fast)

Politeness (Linguistics)  (fast)

Communication in marketing  (LCSH)

Business communication  (LCSH)

Customer services  (LCSH)

Conflict management  (LCSH)

Intercultural communication  (LCSH)

Klassifikation

P302.23 (LCC)

P (ämneskategori)

400 (DDC)

F (kssb/8 (machine generated))