Dealing with people you can't stand : how to bring out the best in people at their worst / Rick Brinkman, Rick Kirschner.

• The 10 most unwanted list -- The lens of understanding -- The road to Hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The no person -- The whiner -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication.

Ämnesord

Interpersonal relations.  (LCSH)

Interpersonal communication.  (LCSH)

Psychology, Industrial.  (LCSH)

Interpersonal Relations.  (MeSH)

Psychology, Industrial.  (MeSH)

Klassifikation

HM1106 (LCC)

158.2 (DDC)

Dok (kssb/8 (machine generated))