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Complex management systems and the Shingo model : foundations of operational excellence and supporting tools / author, Professor Rick L. Edgeman ; contributor, Shaun Barker.

Edgeman, Rick L. (författare)
Barker, Shaun. (författare)
ISBN 9781315229638
Publicerad: New York, NY : Productivity Press, 2019
Engelska 1 online resource (1 volume)
Serie: The Shingo model series
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Innehållsförteckning Sammanfattning Ämnesord
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  • Cover; Half Title; Title Page; Copyright Page; Contents; List of Tables; Acknowledgments; About the Authors; Introduction; Part I: Brick-by-Brick: Building the Complex Management Systems Model; Chapter 1: Complex Management Systems Modeling of Operational Excellence; Models as Maps; Toward a Model: Enterprises and Complex Systems; Chapter 2: Brick-by-Brick: BEST Environmental Domains; BEST Environmental Domains; B: The Biophysical Environment Domain; E: The Economic Environment Domain; S: The Societal Environment Domain; T: The Technological Environment Domain. 
  • Intersecting Domains and Wicked ChallengesChapter 3: Brick-by-Brick: Stakeholder Perspectives; Strategic, Ethically Critical, and Shareholder Value Perspectives; An Emerging Paradigm: The Stakeholder Value Perspective; Chapter 4: Brick-by-Brick: Stakeholder Mediating Forces; Interacting Mediating Forces and Stakeholders; Chapter 5: Brick-by-Brick: Enterprise Alignment; Unity of Purpose and Shared Vision: Pros and Cons; Enterprise Alignment: From Strategy to Execution through Hoshin Kanri; Hoshin Kanri or Hoshin Planning?; Enterprises that have Successfully Implemented Hoshin Planning. 
  • Climbing the Hoshin Planning Ladder: Nuts and Bolts FacilitationA Rose by Any Other Name; Chapter 6: Bonding the Bricks: The Plan-Do-Study-Act Cycle; Explaining the PDSA Cycle; Chapter 7: Brick-by-Brick: Enterprise Processes; Chapter 8: Brick-by-Brick: Enterprise Risk Management; FMEA: Failure Modes and Effects Analysis; Example Severity, Occurrence, and Detection Rating Scales; Chapter 9: Brick-by-Brick: Enterprise Advancement Means; Chapter 10: Brick-on-Brick: An Assembled Complex Systems Management Model; Part II: Elaboration of Key Components of the Complex Management Systems Model. 
  • Chapter 11: Stakeholder Elaboration: The Primacy of Customers and Other ObservationsConversations: Connecting Stakeholder and Process Voices via Measures; Product Quality Dimensions; Service Quality Dimensions; The Customer Churn Rate: What It Is and How to Use It; The Kano Customer Needs Model; Selected Methods for Acquiring the Voice of the Customer; Customer Satisfaction, Loyalty or Advocacy?; Who is the Customer? A Broad Contemporary Perspective; Chapter 12: Enterprise Advancement Means: The Future of Renewal, Optimization, and Innovation. 
  • Chapter 13: Running with Cheetahs: Market Velocity, Need for Speed, and Outside-the-Box ThinkingIdeation and Outside-the-Box Thinking; Chapter 14: Customer-Driven Improvement and Innovation Processes: Tapping and Organizing the Enterprise and Customer Minds; Getting Started: Seeding the Brainstorming Process; 6-3-5 Brainwriting; Change the Context or Keep it? What Would You Do if You Could ...; Organizing and Identifying Relationships Among Ideas; Affinity Diagrams: Revealing Relations Among Ideas; Brainstorming and Affinity Diagrams: An Extended Pop Culture Example. 
  • The Shingo Enterprise Excellence Prize Model (SEEM) has exerted global influence over the ways that exceptional organizations formulate/deploy strategy with its focus on processes, Lean thinking, continuous improvement, innovation, workforce development, and supplier strategies. This book details the SEEM, which lies at the heart of the Shingo Prize. It will link the theoretical underpinnings of the SEEM and their implications for practice. Case studies illustrate important points. Selected tools that support practical implementation of the model are discussed and their use illustrated. This book will deepen understanding of why the model works and how implementation can be accomplished. 

Ämnesord

Production management.  (LCSH)
Lean manufacturing.  (LCSH)
Manufacturing industries  -- Awards. (LCSH)
Lean manufacturing.  (fast)
Production management.  (fast)
BUSINESS & ECONOMICS / Industrial Management  (bisacsh)
BUSINESS & ECONOMICS / Management  (bisacsh)
BUSINESS & ECONOMICS / Management Science  (bisacsh)
BUSINESS & ECONOMICS / Organizational Behavior  (bisacsh)
BUSINESS & ECONOMICS / General  (bisacsh)
BUSINESS & ECONOMICS / Quality Control  (bisacsh)
BUSINESS & ECONOMICS / Industries / Manufacturing Industries  (bisacsh)

Genre

Electronic books. 

Personnamn

Shingō, Shigeo, 1909-

Klassifikation

HF5415.15 (LCC)
BUS (ämneskategori)
BUS (ämneskategori)
BUS (ämneskategori)
BUS (ämneskategori)
BUS (ämneskategori)
BUS (ämneskategori)
BUS (ämneskategori)
TDP (ämneskategori)
658.50079 (DDC)
Qbi (kssb/8 (machine generated))
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