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Business Relationship Management and Marketing [Elektronisk resurs] Mastering Business Markets / edited by Michael Kleinaltenkamp, Wulff Plinke, Ingmar Geiger.

Kleinaltenkamp, Michael. (editor.)
Plinke, Wulff. (editor.)
Geiger, Ingmar. (editor.)
SpringerLink (Online service) 
ISBN 9783662438565
Publicerad: Berlin, Heidelberg : Springer Berlin Heidelberg : 2015
Engelska VIII, 338 p. 85 illus.
Serie: Springer Texts in Business and Economics, 2192-4333
  • E-bok
Innehållsförteckning Sammanfattning Ämnesord
Stäng  
  • Basic Principles of Business Relationship Management: Phenomenon and Challenge to Management -- Theoretical Perspectives of Business Relationships - Explanation and Configuration -- Analysis, Goals and Strategies of Business Relationship Management: Repeat Purchasing in Business Relationships -- Customer Value and Customer Selection -- Strategies of Business Relationship Management -- Business Relationship Management & Marketing in a European-Chinese Context -- Implementation of Business Relationship Management: Instruments of Business Relationship Management -- Internal Implementation of Business Relationship Management -- Customer Relationship Management.
  • Relationship management, key account management and customer orientation are concepts that have become central to modern management. This book is dedicated to illustrating and reflecting these concepts and their corresponding methods and instruments in depth. It is thereby focused on the business-to-business realm and equally applies to traditional industrial markets as well as to business-to-business services. Contributions include state-of-the-art research results that are conveyed in a comprehensible fashion to be applied in both executive education as well as in practice. 

Ämnesord

Economics.  (LCSH)
Marketing.  (LCSH)
Economics/Management Science. 
Marketing. 
Market Research. 
Business Strategy/Leadership. 
Sales/Distribution/Call Center/Customer Service. 

Genre

Klassifikation

HF5410-5417.5 (LCC)
KJS (ämneskategori)
KJSM (ämneskategori)
BUS043000 (ämneskategori)
658.8 (DDC)
Qbl (kssb/8 (machine generated))
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